By placing an order through this website you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service:

 

General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time to time there may be a stock discrepancy and we will not

be able to fulfill all your items at the time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the back-ordered item or if you would prefer for us

to process a refund.

 

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.

Returns Due To Change Of Mind

Marie J Cosmetics will happily accept returns for store credit due to change of mind as long as a

request to return is received by us within 3 days of receipt of item and are

returned to us in original packaging, unused, and in re-sellable condition.

Return shipping will be paid at the customer’s expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email.

We will refund the value of the goods returned but will NOT

refund the value of any shipping paid.

 

Delivery 

U.S Domestic and Canada

In general, domestic shipments are in transit for 2 - 7 days

Generally, orders shipped internationally are in transit for 4 - 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at the checkout.

 

Dispatch Time

Orders are usually dispatched within 3 business days of payment of the order

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

 

P.O. Box Shipping

Marie J Cosmetics will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

 

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

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Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

Parels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with the next steps.

 

Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order has already been dispatched, please refer to our refund policy.

 

Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

For all customer service inquiries, please email us at info@mariejcosmetics.com